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Our Obligations to You
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'Treating Customers Fairly'

We believe, at Winful Associates, our relationship with you should be long term and built on mutual trust.

We have eight fundamental obligations to you as a client.  These fundamental obligations are part of our obligations of ‘Treating Customers Fairly’, but what does ‘Treating Customers Fairly’ mean?  At Winful Associates, we believe that ‘Treating Customers Fairly’ involves the following.

1.      We will act in your best interest.

2.      We will look after your assets and your information responsibly.

3.      We will never abuse your trust.

4.      We will deal with you in an open, clear and honest manner.

5.      We will do all we can to make sure that you understand the products and services that we have provided for you. 

6.      We will make sure that you understand the costs and charges that you are paying.

7.      If we make a mistake, we will acknowledge our error and put it right promptly.
 

8.      If you make a mistake, we will deal with it sympathetically.

These are the principles that we will base our long-term relationship with you on.

Winful Associates practical financial advice

 

  The guidance provided  within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers  based in the UK.

 

Winful Associates is an appointed representative of TenetConnect Ltd which is authorised and regulated by the Financial Conduct Authority. TenetConnect Limited is entered on the Financial Services Register (www.fca.org.uk/register) under reference 149826.

 

 

 

Principal – John Winful